Agentforce

AI-agents for your sales support

Work smarter, not harder.

It is the central aspect of most AI solutions, which are being developed on repeat these days. Now the third wave of artificial intelligence follows after predictive AI and Copilots. The time has come for AI agents.

Imagine…

… that your customers can find spare parts for their machines using AI-assisted customer service.

… that an AI agent proactively reminds customers to reorder or maintain their equipment.

… that important knowledge, which was previously tied to individuals, can now be shared widely with customers through digital self-service.

With Agentforce you don't have to imagine it anymore. Now you can ride the wave yourself.

This intelligent, autonomous AI agent works as a 24/7 assistant, serving customers on your digital channels. By using your company's existing data, Agentforce delivers fast, accurate and tailored support that follows your brand's tone of voice. It addresses some of the biggest barriers in B2B commerce, where buyers still experience having to use multiple contact points and long wait times to get the necessary help.

If human expertise is needed, complex tasks are automatically forwarded to your team, ensuring the customers' experience is always optimal.

Use Case

Agentforce as your personal B2B shopping assistant

Nordic Maskinfabrik, a manufacturing company, produces specialized machines for the wood industry. Lars, who has worked at the company for over 10 years, is responsible for ensuring that production always runs smoothly. But he often finds it challenging to identify the correct spare parts for the various machines, especially when dealing with older models or machines with unique customizations.

Step 1: What can I get?

Lars visits your webshop to find a spare part for his machine. Lars knows the machine well, but is unsure exactly which spare parts fit the specific machine. With access to order history and product data from Nordic Maskinfabrik, Agentforce, through personalized dialogue, guides Lars to the correct spare parts without him having to spend time searching or contacting sales support.

Step 2: What do I need?

Because the AI itself contextualizes based on the product's estimated lifetime and Nordic Maskinfabrik's previous purchases, it proactively suggests relevant spare parts and service products to Lars. This makes it possible to keep the machine running and helps Lars avoid unexpected production abruptions.

Step 3: What does it cost?

Agentforce creates customized prices in accordance with the existing dealer agreement and proceeds to checkout knowing that he has received the correct price. You can always access documents and folders regardless of time and location. If you don't have your computer at hand, there is also a mobile solution that works as a portable workstation. In Sales Cloud, data is organized in a simple interface where managing contacts, lead capture, to-do lists, deal prioritization, and cross-team collaboration make it easier to showcase successes and increase the win rate! In other words, the sales team is given the tools to sell more.

Step 4: How fast is delivery?

It is important for Lars to know when spare parts can be delivered so he can plan maintenance effectively. He can see delivery time and shipping method based on Nordic Maskinfabrik's individual delivery terms. Lars feels reassured. Lars completes the purchase.

Thanks to Agentforce, Lars found and purchased the spare parts he needed. At the same time, he saved significant time because he was guided through the entire process without having to search himself. This happened without involvement from the sales team or customer service, who could instead use their efforts elsewhere.

Do you use Salesforce? Then you're already one step ahead!

If you're an existing Salesforce customer, you have a clear advantage. Agentforce is part of Salesforce, and can therefore use your existing data and established business logic from day one. From there on out, you control which data it should use – and in which context. And then you're up and running.

Make AI part of your success story with Alpha Solutions

At Alpha Solutions we combine our in-depth expertise in Salesforce and data management to help you get the most out of Agentforce. As a Salesforce Partner we ensure that we tailor a solution to your needs so you can automate processes, improve customer service and free up resources for strategic growth.

Are you ready to take the next step? Dial up a conversation with our experts and find out how we can optimize your sales and service with Agentforce.

Win with AI

If you implement AI in the right way, there are several benefits to be gained for sales and service:

Source: Salesforce

83%

of sales teams with AI increased revenue last year - compared to 66% of teams that didn't use AI.

76%

of e-commerce teams with AI relates it to more revenue.

92 %

of service teams with AI says that it reduces their costs.

Vi er erfaren Salesforce Partner

We are proud to be one of the most experienced Salesforce partners with many projects on the platform. We know the technology better than most. We have the right knowledge and the right people to strengthen your business on the platform.

Do you consider Saleforce?

Are you ready to take the next step? Book a meeting with one of our experts.

Roland Villemoes

CTO

Mobile: +1-646-637-2936

Email: rv@alpha-solutions.com